Rreturn & refund policy
At FurryJoy, we value our customers and strive to provide high-quality products and a positive shopping experience. Please review our Return & Refund Policy carefully.
📅 Return Eligibility
You may request a return or refund within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in original condition
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The item must be in its original packaging
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A valid order number or proof of purchase is required
Returns sent without prior approval will not be accepted.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse, neglect, or improper care
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Items returned after the 14-day period
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Clearance or final sale items
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Gift cards
📦 Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photos showing the issue
Once verified, we will offer a replacement or refund at no additional cost.
💳 Refund Process
If your refund request is approved:
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Refunds will be processed within 5–10 business days
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Refunds are issued to the original payment method
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Original shipping costs (if applicable) are non-refundable
Processing times may vary depending on your payment provider or bank.
🚚 Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective or incorrect
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Return shipping fees are non-refundable
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Return instructions and address will be provided after approval
⚠️ Important Information
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Delivery delays caused by carriers, customs, weather, or holidays are not grounds for refunds
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We reserve the right to refuse any return that does not comply with this policy
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Chargebacks initiated without contacting our support team may result in account restrictions
📩 Contact Information
For all return or refund requests, please contact us at:
📧 support@furryjoy-us.store
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)